Random Care Pharmacy Refund and Return Policy

Introduction

At Random Care, we prioritize your satisfaction and well-being. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

1. Prescription Medications: Due to safety regulations, prescription medications cannot be returned or exchanged once they have been dispensed.
2. Over-the-Counter Products: Unopened and unused over-the-counter products may be returned within 24 hours of purchase.
3. Defective Products: If a product is defective or damaged upon receipt, please contact us within 7 days for a replacement or refund.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at +2348166732151, +2347038607475 or info@randomcare.com.ng .
2. Provide Details: Include your order number, the product you wish to return, and the reason for the return.
3. Return Authorization: You will receive a Return Authorization (RA) number that must be included with your returned item.
4. Shipping Returns: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item sent).

Refund Process

1. Inspection: Once we receive your returned item, it will be inspected for eligibility.
2. Refund Issuance: Refunds will be processed to the original payment method within 3-5 business days after the inspection.
3. Notification: You will receive a notification via email, call or sms once your refund has been processed.

Exceptions

• Final Sale Items: Certain items marked as ‘final sale’ are not eligible for return or refund.
• Health and Safety: Due to health and safety regulations, some items, such as personal care products, cannot be returned once opened.

Contact Information
For questions or concerns regarding our return policy, please reach out to our customer service team:

• Phone: +2347038607475
• Email: kingsinfolink@gmail.com
• Address: Afaha Offiong, Nsit Ibom L.G.A, Akwa Ibom

Policy Updates
Random Care reserves the right to update this policy at any time. Please check our website regularly for any changes.